Maison Arabella Limited is committed to protecting your privacy.
We comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. Further details on GDPR can be found at the website for the Information Commissioner (www.ico.org.uk).
We may change this Policy from time to time so please check this page to ensure that you are happy with any changes.
How do we collect information from you?
You may provide us with information by corresponding with us by phone, e-mail, or online. This includes information you provide when you use our website, purchase a ticket, attend an event, register for the newsletter or connect with Maison Arabella Limited social medias.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, phone number, financial and debit/credit card information.
How is your information used?
We may use your information to: process a purchase that you have made; carry out our obligations arising from any contracts entered into by you and us; send you communications which you have requested and that may be of interest to you.
You have a choice about whether you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can request to be removed from our database or unsubscribe from our newsletter.
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us.
You have the right to ask for a copy of the information Maison Arabella Limited hold about you.
You have the right to take any complaints about how we process your personal data to the Information Commissioner.
How we protect your Personal Data
When you give us personal information, we take steps to ensure that it is treated securely. We have implemented generally accepted standards of technology and operational security to protect personal data from loss, misuse, or unauthorized alteration or destruction.
We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.
How long do we keep your information?
We are required to hold some types of information to fulfil our statutory obligations (for example financial records regarding purchases). We will hold your personal data on our systems for as long as it is in the Maison Arabella Limited legitimate interest to do so.
We will review your personal data and our retention periods to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data except that we will retain your personal data in an archived form to be able to comply with future legal obligations e.g. compliance with tax requirements and exemptions, and the establishment, exercise or defense of legal claims.
We securely destroy all financial information once we have used it and no longer need it.
Links to other websites
If you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of that third-party site and recommend that you check the policy of that third-party site.
16 or Under
If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
We will not transfer information about you outside the European Economic Area without suitable safeguards.
Your Legal Rights
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and confirm that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.